Complaints about your rental? Dial 311 or submit online

Many Building & Housing Service Requests require an inspection of the property first. They can only inspect if invited to the property by (one of the following):
1. A legal tenant
2. The owner
3. A manager assigned by the owner here

Collapsing Structure, Broken or Missing Smoke Detector / Fire Alarm, Electrical Issues, General Exterior Maintenance, Grass Cutting on an Occupied Property, Illegal Use of a Property, Lead Hazard and Peeling Paint, No Building Permit, No Heat, No Hot Water/No Water, Plumbing, Rental Complaint, Vacant and Distressed/Open To Entry

Open 24 Hrs A Day

Cleveland 311 is the City’s centralized non-emergency service and information center. Residents can call 3-1-1 (or 216-664-2000) or visit 311 | City of Cleveland Ohio to report service and inspection requests such as building & housing issues and complaints, pothole repairs, waste collection, vacant property, and more.

For WATER emergencies call 216-664-3060 (Cleveland Water Department)
For ELECTRIC emergencies call 216-664-3156 (Cleveland Public Power)
For SEWER emergencies call 216-664-2513 (Northeast Ohio Regional Sewer District)

Live in the Shaker Heights area of Shaker Square? Contact Shaker Heights Department of Building and Housing:
Call 216-491-1471

Email housing.insp@shakerheightsoh.gov

Submit a property complaint form online

*You must be a tenant of the building with firsthand knowledge of the issue in order for them to investigate so that they have a way of gaining access to the building.

Learn the steps tenants should take when there is no heat, hot water or running water.

Court Specialists are available to provide help and information related to

Eviction Process ■ Ohio Landlord Tenant Act ■ Cleveland Codified Ordinances ■ Mediation Services ■ Utility Shut-Offs ■ Restraining Orders ■ Rent Deposits ■ Motion to Compel Repairs ■ Applications for Release of Rent ■ Code Violation Cases ■ Move Out Procedures ■ Lockouts

Call a Housing Court Specialist today: (216) 664-4295

What’s the law?

Under Ohio law, if a written or oral rental agreement exists, or if payment is accepted as rent, landlords and tenants have automatic rights and responsibilities under Ohio Revised Code Chapter 5321, such as the right to timely rent payments and a livable dwelling.

Check out the Ohio Bar Association’s full list of your rights and responsibilities here

Dial 2-1-1 Helpline today! Open 24/7

Se habla Espanol.

United Way’s 2-1-1 Help Center provides FREE and CONFIDENTIAL referrals to housing and food assistance, government, employment, health, social service programs and more.

They will point you in the right direction for the help you need.

Dial 211 to connect NOW.

The Legal Aid Society of Cleveland now staffs the Tenant Information Line for rental housing questions (formerly staffed by Cleveland Tenants Organization) and providing an Eviction Diversion Program. Call: Tenant Info Line 216-861-5955 during normal business hours.

United Way and Legal Aid are working together to provide legal help to tenants facing eviction so those tenants may stay in their homes or locate better housing. Right to Counsel in Cleveland (RTC-C) is a right for certain Cleveland residents in eviction cases.

Call: 216.861.5835

FREE access to more tools than you can shake a measuring stick at. If you’re planning a home improvement, repair or maintenance project and need the tools to get the job done, we can help.

Open to all residents - renters and owners - of the City of Cleveland.

Individuals facing financial challenges such as eviction, foreclosure, utility shut-offs, or property tax delinquency may qualify for federal aid, including up to 12 months of rental assistance, help preventing foreclosure, utility bill support, and up to $7,500 for property tax delinquency. Contact ESOP at esopreceptionist@benrose.org or calling 216.791.8000

Housing Stability Services

Provides help to renters facing eviction due to financial hardship and can also connect you with utility assistance programs available to renters.

Phone: (216) 574-7100

Step Forward assists individuals and families facing financial hardships in Cleveland and other areas by providing resources, guidance, and support to help people avoid foreclosure, manage housing-related financial challenges, and access available assistance programs.

Call (216) 696-9077

Programs and Assistance Available include Bed Bug Remediation, the Home Energy Assistance Program (HEAP), Home Support Services, Emergency Food and Home-Delivered Meals, Options for Independent Living, and more.

DSAS Connection Center Tel: 216-420-6700

Apartments and houses that fit your budget.

Your ‘go to’ place for everything Housing Choice.

Depending on which side of the street you live you are represented by either:

Ward 3: Deborah Gray
216.664.4941 - dgray@clevelandcitycouncil.org

Ward 6: Blaine Griffin
216.664.4234 - bgriffin@clevelandcitycouncil.org

City of Cleveland Building and Housing Records

Check out your buildings’ violations history. Search for Building and Housing records, including complaints submitted via 311; permits; rental registrations; inspections; code enforcement; lead safe certification, and more.

Mediation and Facilitation

Shelter Diversion Program

Re-Entry Program

Phone: (216) 621-1919

Is Your Apartment Lead Safe?

Prevent childhood lead poisoning before harm occurs.

info@leadsafecle.org

Call our Hotline: 833.601.5323

Access the city's data, maps, analytics, and more with the click of a button.

Crime stats, Housing and Development, Requests for Service, and much, much more.